★VÉLA

Privacy policy

Version 2.0 — 14 June 2026

Who we are

VÉLA is a lifestyle and readiness planning tool for people who work across time zones. It is operated by Vela4Crew Inc., a Delaware corporation (“VÉLA”, “we”, “us”, or “our”). VÉLA is not a medical device and does not provide medical, health, or clinical advice.

This policy describes what information we collect when you use the VÉLA website (velaforcrew.com) and the VÉLA mobile application, how we use that information, and the choices you have.

Information we collect

Information you provide

  • Account information — when you create an account we collect an email address and any display name you choose.
  • Schedule and roster data — duty periods, layover locations, and shift patterns you enter to generate readiness estimates. When you enter a flight number, it is sent to a third-party public flight data service (AeroDataBox) to retrieve route and timing information; the flight number is publicly available information and no personal data is included in that request. Your assembled roster — the combination of your flights and schedule — stays on your device or in your private account and is never shared with your employer, airline, or any aviation authority.
  • Preferences and settings — sleep timing preferences, notification settings, and planning configuration you choose within the app.
  • Adherence feedback — the app allows you to optionally record how well you followed guidance (for example, sleep timing, light exposure, or nutrition suggestions). This information is stored in your private account and is used solely to update your personal readiness estimates within the app. It is not shared, sold, or used for any other purpose.
  • Survey responses — if you complete our cabin crew survey, your answers are stored anonymously and are never linked to your identity. If you choose to join the waitlist at the end of the survey, your contact details are stored in a completely separate record with no reference back to your survey answers. It is architecturally impossible for us — or anyone else — to connect your survey responses to your identity.
  • Waitlist and early access sign-ups — if you join our waitlist or request early access, we collect your first name, email address, and optionally your airline. This information is used solely to contact you about VÉLA’s launch and related updates.
  • Support communications — messages you send us via the support page or email.

Information collected automatically

  • Usage analytics — aggregated or pseudonymous data about features used, session length, and error events. We use this to understand how the app and website are used and to improve them. We do not build individual profiles for advertising. Website analytics are provided by Vercel Analytics.
  • Crash and performance reports — technical diagnostics that help us identify and fix issues.
  • Device information — operating system version, app version, and device type, used for compatibility and support.
  • IP address (hashed) — when you submit a survey, a one-way hash of your IP address is stored for spam and abuse prevention only. The hash cannot be reversed to identify you.

What we do not collect

VÉLA does not collect biometric data, vital signs, or clinical health measurements. Readiness scores are estimates derived from your schedule and published sleep science models — they are not health measurements. We do not access HealthKit, Google Fit, or wearable sensor data in the current version of the app.

How we use your information

  • To provide and operate the VÉLA service.
  • To generate readiness and sleep timing estimates based on your schedule.
  • To respond to support requests and communications.
  • To improve the app using aggregated usage insights.
  • To send service-related notifications if you opt in.
  • To contact waitlist and early access subscribers about the VÉLA launch.
  • To meet legal and compliance obligations.

We do not sell your personal information. We do not use your data to provide medical advice, diagnostic assessments, or safety-critical guidance.

Information sharing

We share your information only in the following limited circumstances:

  • Service providers — we use third-party infrastructure providers to operate the service:
    • Google Firebase — authentication, data storage, and analytics for the mobile app.
    • Supabase — storage of survey responses and waitlist sign-ups on the website.
    • MailerLite — email delivery for early access and waitlist communications. Only subscribers who have explicitly signed up receive emails.
    • AeroDataBox — a public flight data API used to look up route and timing information from a flight number. Only the flight number is sent; no personal data is transmitted.
    • Vercel — website hosting and pseudonymous web analytics.
    These providers process data on our behalf under their own privacy and security standards.
  • Legal requirements — we may disclose information if required by law, regulation, or valid legal process.
  • Business transfers — if VÉLA is acquired or merges with another entity, your information may transfer as part of that transaction. We will notify you of any such change.

We do not share your roster or schedule data with your employer, airline, or any regulatory authority unless required by law.

Independence from your airline

VÉLA has no connection to your airline, employer, or any aviation authority — and that is by design.

  • We do not request, access, or store any internal airline systems data, crew management data, scheduling system data, or operational information.
  • We do not ask for your employee ID, crew ID, staff number, or any airline-issued credential.
  • We do not share any information with your airline, employer, union, regulator, or any third party acting on their behalf.
  • Your use of VÉLA is entirely private. No one at your airline can see that you use it, what your schedule looks like in the app, or what your readiness estimates are.
  • VÉLA is not affiliated with, endorsed by, or integrated into any airline’s systems or Fatigue Risk Management programme.

The only flight information VÉLA retrieves externally is public route and timing data looked up by flight number (see “Schedule and roster data” above). This is the same information available on any public flight tracker.

Data retention

We retain your account information and schedule data for as long as your account is active. Survey responses are retained indefinitely in anonymised form for product research. Waitlist and early access contact details are retained until you unsubscribe or request deletion. You may request deletion of your account and associated data at any time (see “Your choices” below). Aggregated analytics data that cannot identify you individually may be retained for longer to support product improvement.

Your choices

  • Account deletion — you can delete your account and associated data from within the app settings. Deletion is permanent and cannot be undone.
  • Access and correction — you can update your account details and schedule information at any time within the app.
  • Unsubscribe — every email we send includes an unsubscribe link. You can also contact us directly to be removed from any mailing list.
  • Analytics opt-out — where platform controls allow, you can limit analytics collection. This does not affect core app functionality.
  • Regional rights — depending on your location, you may have additional rights under applicable privacy law (for example, GDPR in the European Economic Area, or UK GDPR). Contact us to exercise those rights.

Children

VÉLA is intended for adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Security

We take reasonable technical and organisational measures to protect your information. No system is completely secure; we encourage you to use a strong password and to contact us if you notice any suspicious activity related to your account.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the date at the top of this page. For material changes, we will provide notice through the app or by email where we have your address.

Contact

For privacy-related questions, account deletion requests, or to exercise your data rights, contact us at founder@velaforcrew.com or via the support page.

Vela4Crew Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA.

Version 2.0 — 14 June 2026