Refund policy

Version 1.1 — 25 July 2026

We want VÉLA to be worth what you paid for it. If something isn’t working for you, talk to us first — we’re a small team and we read every message.

Purchased through the App Store or Google Play

Refunds for subscriptions purchased through Apple’s App Store or Google Play are handled directly by Apple or Google under their own refund policies — we do not have the ability to issue these refunds ourselves. We’re glad to help you find the right place to request one; just contact us and we’ll point you in the right direction.

Purchased directly through velaforcrew.com

Subscriptions purchased directly through this website are processed by Paddle.com, our authorized reseller and merchant of record. If you contact us within 14 days of purchase, we’ll issue a full refund to your original payment method, processed by Paddle.

How to request one

Email founder@velaforcrew.com with your account email and the reason for your request. We aim to respond to all support requests within two business days. As a small team, coverage may be slower on nights and weekends.

Cancelling instead of refunding

You can cancel your subscription at any time. If you subscribed through the App Store or Google Play, cancel from your device’s subscription settings. If you subscribed directly on this site, use the manage-subscription link in the receipt Paddle emailed you, or contact us at founder@velaforcrew.com and we will cancel it for you. Cancelling stops future renewals; it does not itself trigger a refund for the current billing period unless approved per the policy above.

Vela4Crew Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA.

Version 1.1 — 25 July 2026