★VÉLA

Delete your account

Version 1.0 — 27 July 2026

You can permanently delete your VÉLA account and the data associated with it at any time. There are two ways to do it: directly in the app, or by emailing us if you no longer have access to the app.

Option 1 — delete in the app (recommended)

  1. Open VÉLA and sign in.
  2. Go to Profile.
  3. Scroll to Delete account and tap it.
  4. Confirm your password when asked, then confirm the deletion.

Deletion happens immediately once you confirm and cannot be undone. You will be signed out and will not be able to sign back in with that account.

Option 2 — request deletion by email

If you can’t open the app — you’ve lost your device, uninstalled it, or forgotten your password — email us at founder@velaforcrew.com from the address on your account and ask us to delete it. We may ask a short question or two to confirm it’s really you before we act on the request, then we’ll delete your account and confirm back to you by email. We aim to complete email requests within 30 days, and usually much sooner.

You can also reach us through the support page.

What gets deleted

Deleting your account removes:

  • Your account itself (email, sign-in credentials, display name).
  • Your roster and schedule data, and any assembled duty/flight information.
  • Your profile, preferences, and planning settings (chronotype, sleep targets, and similar).
  • Adherence feedback and any other data tied to your account.

Some information cannot be deleted immediately or is kept for a limited time for legal, billing, or security reasons even after your account is gone:

  • Subscription and transaction records — if you have a paid subscription, our payment platforms and RevenueCat retain billing records as required for tax, accounting, and fraud-prevention purposes. Deleting your VÉLA account does not cancel an active subscription — cancel it separately in your App Store, Google Play, or Paddle subscription settings first, or ask us to help.
  • Aggregated or anonymised analytics — usage data that has already been aggregated or stripped of anything that could identify you may be retained to help us understand product usage; it cannot be used to identify you.
  • Backups — data may persist in encrypted backups for a short period before being purged in the normal backup-rotation cycle.

For the full detail on what we collect and why, see our Privacy Policy.

Contact

Questions about account deletion? Contact us at founder@velaforcrew.com or via the support page.

Vela4Crew Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA.