Terms of service
Version 2.0 — 14 June 2026
Agreement to these terms
By accessing the VÉLA website or using the VÉLA mobile application, you agree to be bound by these terms of service. If you do not agree, please do not use VÉLA.
VÉLA is operated by Vela4Crew Inc., a Delaware corporation (“VÉLA”, “we”, “us”, or “our”).
What VÉLA is
VÉLA is a personal lifestyle planning tool for people who work across time zones, primarily long-haul cabin crew. It uses published sleep science models and your schedule to generate body-clock and sleep timing estimates.
All outputs — including body-clock, sleep timing, and other planning estimates — are informational estimates for personal planning purposes only. They are not medical assessments, diagnostic results, or safety determinations.
No medical advice
VÉLA does not provide medical, health, or clinical advice. Nothing in the app or on this website should be interpreted as a medical recommendation. If you have concerns about fatigue, sleep, or your health, consult a qualified healthcare professional.
No safety or operational guarantee
VÉLA is not a safety system. You remain solely responsible for your own fitness for duty. The app’s estimates do not replace your employer’s fitness-for-duty assessments, crew scheduling requirements, or applicable regulations.
VÉLA is not an approved Fatigue Risk Management System (FRMS) component under ICAO, FAA, EASA, or any national aviation authority. It is a personal lifestyle planning tool and must not be used as a substitute for any operator-approved FRMS.
Independence from your airline
VÉLA operates entirely independently of your airline, employer, and any aviation authority. We do not access, request, or store internal airline systems data, crew management data, or any airline-issued credentials. Your use of VÉLA is private — no information is shared with your employer or any party acting on their behalf. See our Privacy Policy for full details.
Accuracy of estimates
The app’s estimates are based on population-level sleep science models and the schedule information you enter. They reflect assumed patterns, not measured physiological data. Individual results may vary significantly. Estimates are not guarantees of actual alertness or performance.
Your account
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us promptly if you suspect unauthorised access. We reserve the right to suspend accounts that violate these terms.
Acceptable use
You agree not to:
- Use VÉLA for any unlawful purpose or in violation of any applicable law.
- Attempt to reverse-engineer, decompile, or extract source code from the app.
- Interfere with or disrupt the integrity or performance of VÉLA or its servers.
- Use VÉLA in any context where its outputs could be treated as safety-critical or operationally authoritative.
- Misrepresent VÉLA’s capabilities to third parties, including employers or regulators.
Intellectual property
The VÉLA name, logo, app design, and all content we create are our property or licensed to us. Your schedule data and preferences that you enter remain yours. We do not claim ownership of the information you provide.
You grant us a limited licence to process your data solely to provide the service to you, as described in our Privacy Policy.
Subscriptions, billing and cancellation
VÉLA offers paid subscriptions on a monthly or annual basis. Prices are listed in USD on our pricing page and are the same in every market. Depending on your country, sales tax or VAT may be added at checkout; the exact total payable is shown before you confirm payment.
Subscriptions renew automatically at the end of each billing period at the then-current price for your plan, until cancelled. You may cancel at any time. If you subscribed through the App Store or Google Play, cancel in your device’s subscription settings. If you subscribed directly through this website, use the manage-subscription link in your purchase receipt or contact us and we will cancel it for you. Cancellation stops future renewals and takes effect at the end of the current billing period; it does not by itself trigger a refund, which is governed by our Refund Policy.
Purchases made directly through this website are sold by Paddle.com, our authorised reseller and merchant of record. Paddle handles payment processing, invoicing and applicable sales tax or VAT for those purchases, and appears as the seller on your statement and receipt. Those transactions are additionally subject to Paddle’s own buyer terms. Purchases made through the App Store or Google Play are governed by the terms of the respective store.
Third-party services
VÉLA uses third-party infrastructure (including Google Firebase, Supabase, MailerLite, and Vercel) to operate the service, and Paddle for payments made through this website. Those services are governed by their own terms and privacy policies. We are not responsible for the practices of third-party services we use to operate VÉLA.
Limitation of liability
To the maximum extent permitted by applicable law, Vela4Crew Inc. and its officers, employees, and contractors shall not be liable for any direct, indirect, incidental, special, or consequential loss arising from your use of, or inability to use, the app or website — including any decisions made based on any estimates or planning suggestions provided by VÉLA.
VÉLA is provided “as is” without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
Changes to the service
We may modify, suspend, or discontinue any part of VÉLA at any time. We will endeavour to give reasonable notice of material changes where practicable.
Changes to these terms
We may update these terms from time to time. When we do, we will revise the date at the top of this page. Continued use of VÉLA after changes take effect constitutes your acceptance of the updated terms. For material changes, we will provide notice through the app or by email.
Governing law
These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Delaware.
Contact
Questions about these terms can be directed to founder@velaforcrew.com or via the support page.
Vela4Crew Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA.
Version 2.0 — 14 June 2026